White Plains Tours and Travel, hereafter referred to as White Plains, will use its best endeavors to ensure that the transport, accommodation, meals and other agreed services are provided fully in compliance with the services which we have contracted to provide. By booking a trip with us you are deemed to have agreed to these Booking Conditions. The services to be provided are those referred to in your booking confirmation itinerary.
White Plains and associated companies accept no responsibility for losses or additional expenses due to delays or changes, sickness, weather, strikes, civil disturbances, war, quarantine or other causes. Baggage and personal effects are carried at owner’s risk and clients are cautioned against the risk of leaving them unattended.
Prices are valid from 01 January 2021 until 31 December 2021.
A deposit of 30% of the quoted price is required upon booking. The balance must reach us not less than 30 days prior to the commencement of the safari. Where bookings are made less than 30 days before commencement of the tour, full payment must be made in order to confirm the booking.
White Plains Tours reserves the right to change any route or other arrangements, offer substitutes or to completely cancel the whole or any portion of a tour, should conditions necessitate. The right is also reserved to decline the acceptance of any person as a member of a tour should the presence of that person be prejudicial to the good conduct of the tour or be contrary to the prevailing laws of the country.
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose.
Certain safari lodges, hotels, and carriers charge cancellation fees depending upon the length of notice given. These fees and other expenses will be charged in accordance with the costs incurred by our company.
Cancellations must be received in writing. Charges are assessed depending on the number of days prior to the start of the tour that notice of cancellation is received and are as follows:
If you have a complaint about your trip please inform your guide at the time in order that they can attempt to rectify the matter. If not satisfied then the complaint should be put in writing to us within 30 days of the end of the tour.
These conditions shall be read and construed in all respects in accordance with the Laws of Kenya.
For any question or advice please email us on: email@example.com
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I have had the opportunity and good fortune to visit Kenya on safari many times and have always used White Plains Tours for all my trips. They are courteous, professional, knowledgeable and most of all, a whole lot of fun! Have seen all the keystone wildlife species that beautiful Kenya has to offer and White Plains has made it all happen from flights, transfers, accommodation, tours, guides and special excursions if you wish! A very special shout out to Joseph, the owner manager and occasional guide, and to Francis, head guide - they are a second family and lifelong friends. Thank you so much and see you again soon we hope!
I've used White Plains Tours for all of my holiday travels in Kenya. The team's professionalism and dedication to what they do is commendable. During my numerous trips with White Plains, I've done Masai Mara Tours and watched the magical Wildebeest Migration 4 times, visited Amboseli National Park, Lake Nakuru National Park and others to name but a few. I've also done various trips to coastal towns of Mombasa, Malindi, Watamu and Zanzibar. My transfers to and from the airport have always been smoothly handled. I would highly recommend White Plains Tours for all of your African Tours and travels needs.Kudos to the whole team at White Plains!..
I have been using White Plains Tours for long time as my vacation agency in Kenya, Tanzania and Uganda. I had good experience with White Plain Tours because it always provides what I expected. Good people, good customer service. The planner is very organized. I highly recommend White Plains Tours to anyone visiting Kenya or East Africa in general whether you are looking for hotel, best safaris such as Masai Mara National Reserve, Mount Kenya, Lake Nakuru National park ........White Plains Tours will deliver. Jean