Terms and Conditions
Contract
White Plains Safaris will use its best endeavors to ensure that the transport, accommodation, meals and other agreed services are provided fully in compliance with the services which we have contracted to provide. By booking a trip with us you are deemed to have agreed to these Booking Conditions. The services to be provided are those referred to in your booking confirmation itinerary.
Liability
White Plains Safaris and associated companies accept no responsibility for losses or additional expenses due to delays or changes, sickness, weather, strikes, civil disturbances, war, quarantine or other causes. Baggage and personal effects are carried at owner’s risk and clients are cautioned against the risk of leaving them unattended.
Validity
Prices are valid from 01 January 2022 until 31 December 2022.
Payment
A deposit of 20% of the quoted price is required upon booking. The balance must reach us not less than 30 days prior to the commencement of the safari. Where bookings are made less than 30 days before commencement of the tour, full payment must be made in order to confirm the booking.
Changes
White Plains Safaris reserves the right to change any route or other arrangements, offer substitutes or to completely cancel the whole or any portion of a tour, should conditions necessitate. The right is also reserved to decline the acceptance of any person as a member of a tour should the presence of that person be prejudicial to the good conduct of the tour or be contrary to the prevailing laws of the country.
Photos and Marketing
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose.
Privacy Policy
Any personal information that we collect about you may be used for any purpose associated with the operation of a safari or to send you marketing material in relation to our events and special offers. We will otherwise treat your details in accordance with our Privacy Policy.
Cancellation
With the continued impact of COVID-19 on global travel, White Plains Safaris remains focused on the safety of our guests. The present situation is that most destinations are open but with restrictions.
In this respect, we have a NO CANCELLATION FEES AND 100% REFUNDABLE DEPOSIT policy for all booking done after 1 July 2020.
Refunds
Book your safari with peace of mind.
All cancellations must be received in writing.
For all bookings made from 1 July 2020 during the COVID-related restrictions and complications, we commit to:
- No cancellation fees and 100% refundable deposit
- No charges for deferring your trip to a later date
- Flights will depend on the airline issuing the ticket
Claims and Complaints
If you have a complaint about your trip please inform your guide at the time in order that they can attempt to rectify the matter. If not satisfied then the complaint should be put in writing to us within 30 days of the end of the tour.
Governing Laws
These conditions shall be read and construed in all respects in accordance with the Laws of Kenya.
Contract
For any question or advice please email us on: info@whiteplainsafaris.com
Tailor-Made Tour
First time on Safari?
Let’s start designing your Holiday
A new way to create your safari. African travel is opening up to the world. Create your first trip here and let us know what you think. You can trust our insightful team of travel experts to design a first time safari that experience in Kenya, Tanzania, Uganda and Rwanda….
Highly recommended! Joseph created a fantastic, customized tour for my family. He listened to our many criteria and put together a wonderful package. He was always available and very responsive. Since we were on a safari that utilized flights within Kenya, there was no opportunity to enjoy Joseph's company (as others have commented). However, he made it a point to come to the airport at the start of our adventure and make sure we were all set. This was a small gesture that epitomized his character (I don't think this would have happened with a large tour provider). March 2023
This was our first safari and such an unforgettable experience. Communication with Joseph, the tour operator, was quick and easy. The proposed itinerary he provided was informative and we were able to easily modify it before finalizing everything. We enjoyed all the places we stayed at and there was something unique about each one. The game drives were just wow (super sawa sawa!). The tour guides/drivers (John in Kenya and Rajam in Tanzania) put in a lot of effort in finding the animals at the top of our list (leopard, rhino, calves, as well as a cheetah hunt and the most awesome selfie with an elephant). Each game drive was unique. There were so many encounters that left us awestruck—we’re still ooh ahhh-ing over our pictures and processing everything we experienced. Joseph was with us for the whole trip; he was quite knowledgeable about birds, which was a bonus. He also assisted with logistics (providing documents quickly for visas needed prior to arrival, getting us through border crossings, and arranging dinner reservations at a restaurant we wanted to go to prior to taking us to the airport). This was one of the best experiences we’ve ever had and we have White Plains Safaris to thank for that. They are reliable, prompt, friendly, and well worth the money. February 2023
Our experience with White Plains Safaris and Joseph was amazing! The service was impeccable since the very beginning: during the reservation process, Joseph was extremely helpful, flexible and very honest. After booking, he supported us in any way he could, including paying for our Visas as we had some issues doing that online by ourselves! He was also very helpful in creating the itinerary, which proved to be amazing as it offered great game drives and diversity of landscape. Things kept being perfect throughout our trip; the accommodations he had reserved were very nice and always positioned perfectly, to avoid extra driving. During the game drives he was very accommodating and always asking for our feedback to make sure we had the best time. He brought us in amazing spots thanks to his unstoppable Land Cruiser and we got to see many animals including 3 leopards from very close! We also enjoyed his company very much and he was always able to answer our questions and providing interesting insights on the animals, the parks and Kenya in general. We always felt safe and well taken care of, so I would (and will) strongly recommend Joseph and White Plains to anyone looking for a good time in Kenya and Tanzania. January 2023
White Plains Safari provided me with an incredible experience, they were really easy people to get to know and it felt like I had made another friend at the end of my trip. Their service was excellent, they were really outgoing and did their ultimate best to show us everything they could, even if it meant going out of their way in order to do so, they were very reliable and I personally had no concerns regarding their reliability. In terms of the tour itself, I would one hundred percent recommend my trip to Kenya to anyone, especially with White Plains Safaris. White Plains Safaris helped make my trip an experience I will never forget. May 2022
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Milan Nanavati, USA
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Esperanza Florendo, USA
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Matteo Fogli, Germany
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Shaun, Great Britain